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Here is a list of some of the most frequently asked questions:

 

  1. Shutter Stream Product Photography Software overview, specifications, compatible cameras and minimum computer's system requirements:
    http://iconasys.com/shutter-stream-product-photography-software-overview/specifications/

  2. For problems recognizing or connecting the camera:
    http://confluence.iconasys.dmmd.net/display/SHSKB/Problems+Recognizing+Or+Connecting+Camera+To+Shutter+Stream+Software

  3. For focusing issues:
    http://confluence.iconasys.dmmd.net/display/SHSKB/Focus+Problems+with+ShutterStream

  4. To install the turntable driver:
    http://confluence.iconasys.dmmd.net/display/SHSKB/Installing+the+Turntable+Driver

  5. The license file expired and registering the Shutter Stream software:
    http://confluence.iconasys.dmmd.net/pages/viewpage.action?pageId=1441915

  6. For pure white background and background removal tool:
    http://confluence.iconasys.dmmd.net/display/SHSKB/Pure+White+Background+and+Background+Removal

  7. Error connecting the turntable:
    http://confluence.iconasys.dmmd.net/display/SHSKB/Error+Code+-5%2C+Error+Code+-4+Or+The+Turntable+Controller+Is+Not+Open