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Problem:

I got the 4" small turntable and it does not work.

Step-by-step guide

The main steps are:

  1. Read the quick start guide
  2. For Shutter Stream 2.1, download and install the Arduino plugin. For Shutter Stream 3.0, no need to install the plugin.
  3. If needed, install the Arduino app for testing.

Solution:

First and foremost, please make sure you read the user guide for setting up the table:

http://iconasys.com/Downloads/arduino-table-quick-start-guide.pdf

For Mac OS:

  1. First, you need to determine if the Arduino board is automatically detected or if you need to install drivers for it.
    1. Plug in your Arduino turntable.
    2. Go to your System Report and click on the USB and then USB2.0-Serial.
    3. If there is no error and your report looks something like this:

      then your board is detected properly and you should be able to use it.  You can skip the rest of the steps and start up Shutter Stream->360->Arduino
    4. However, if you have any type of error, and your screen looks something like this:

      where you can see the error message: "Device has not been configured" then go to Step 2.
  2. Download the Arduino Mac utility:  arduino-1.6.7-macosx.zip
    1. Install it and start it up.
    2. Go to "Tools / Port" and see if you have any port with the name "wch" anywhere in its name.
    3. If "wch" is found in the name then make sure there are no spaces.  For example, if your name looks like this:

      the name contains spaces.  You need to write the name down as we will have to rename it to a name without spaces.  Skip to Step 4.
    4. If "wch" is not found.  Then you need to install the Arduino drivers.  Go to Step 3.
  3. Install the Arduino drivers for your board by following these steps:
    1. Download the Mac drivers from here: CH341SER_MAC.zip
    2. Install software but don’t restart yet.
    3. Launch Terminal
    1. sudo nvram boot-args=”kext-dev-mode=1″
    2. Restart your Mac
    3. Go to Step 2b.
  4. If the port name contains "wch" and that name contains spaces, then you can try removing the spaces:
    1. Launch Terminal
    2. sudo ln -s /dev/cu.wch\ ch341\ USB\=\>RS232\ fa130 /dev/cu.wchusbserial1422110
    3. In the previous step, the letters in red match the "wch" name from Step 2.  You might need to adjust them to your case.
  5. If the table is still not detected by Shutter Stream, then install the updated patch of the Arduino 3.0 plugin:
    1. Download patch from here: Arduino-3.0.23397-mac(patch).zip
    2. Copy the ZCapture.framework file
    3. In the Application directory, Right Click on ShutterStream -> Show Package Contents -> Contents -> Frameworks
    4. Paste the files in the Frameworks directory. 

Mac Arduino Utility

If you are having problems connecting to the turntable on a Mac, you can try accessing the turntable via the Arduino application directly:

  1. Download the Arduino Mac utility:  arduino-1.6.7-macosx.zip
  2. Start the Arduino application without the table connected.  Then go to the Tools menu.  You should see something like this:

    In particular, notice that the Port menu option is empty.  This is because no board is connected.
  3. Next, connect the board and look at the Tools menu again.  You should now see something like one of the two images below:
     
    Notice now that the Port menu is now populated.  Please make a note of which port you are seeing and make sure you let our support team know the name of the port.
    1. If you are not seeing the Port being populated at all, then the turntable is not detected by your computer.  A few things you can try in that situation are:
      1. Make sure you are not going through a USB hub.
      2. Remove all other devices except the turntable.  Remove the camera too.
      3. Restart the computer with just the turntable connected.
      4. Something else might be wrong with the USB serial port on your Mac.
  4. Next, go to Tools/Serial Monitor.  You should see a screen that looks like this:

    Make sure the baud rate is set to 9600.
  5. In the text box, enter the letter 'v' and you should see this:
  6. If everything up to this point is correct and you still cannot connect to the turntable via Shutter Stream, please contact our support team and let them know the Port entry from Step 3.

Versions 3.0 and Higher

For Shutter Stream version 3.0 and higher PLEASE DO NOT INSTALL the Arduino plugin!  Version 3.0 already comes with the Arduino plugin installed and the Arduino plugin from version 2.1 is NOT compatible with the Arduino plugin from version 3.0!

 

For Shutter Stream 2.x Only:

  1. Download the Arduino Plugin:
     Mac: http://iconasys.com/Downloads/ShutterStreamArduinoPlugin/Arduino-2.1.22037-mac.zip

     
  2. Unzip the Arduino Plugin then transfer framework files:
    Copy the two files (extension .framework) then Paste them in the Iconasys 2013- 2016 © ShutterStream.app/Contents/Frameworks – Right Click on ShutterStream -> Show Package Contents -> Contents -> Frameworks -> Paste the files here.

For Windows:

  1. Download Hardware Drivers: http://iconasys.com/Downloads/arduino-1.6.5-r5-drivers.zip
    Unzip the folder and launch the following application file for your corresponding OS:
    Windows 32 Bit: dpinst-x86.exe
    Windows 64 Bit: dpinst-amd64.exe  

     

    Versions 3.0 and Higher

    For Shutter Stream version 3.0 and higher PLEASE DO NOT INSTALL the Arduino plugin!  Version 3.0 already comes with the Arduino plugin installed and the Arduino plugin from version 2.1 is NOT compatible with the Arduino plugin from version 3.0!

     

    For Shutter Stream 2.x Only:

    1. Download the Arduino Plugin:
      Windows: http://iconasys.com/Downloads/ShutterStreamArduinoPlugin/Arduino-2.1.22037-win.zip

       
    2. Unzip the Arduino Plugin then transfer dll/framework files:
      Windows: Copy the two files (extension .dll) then Paste them in the Shutter Stream
      Software application folder: Windows: C:\Program Files (x86)\IconaSysInc\ShutterStream

       

     

  2.  Connect Turntable through USB to computer then Launch Shutter Stream -> Click 360 button in top right of UI -> Select ‘Arduino’ option -> it should then initialize and recognize the table.
    If for any reason the turntable cannot be recognized by the Shutter Stream 360 program, please download and install this application:

     
    For older Windows:
    arduino-1.8.2-windows.zip

    for Windows 10: 
     Arduino IDE.zip
  3. and follow these steps:
    1. Connect your turntable via USB.
    2. Launch the Arduino application downloaded using the above link
    3. Select the COM port for the Ardunio device – select Tools -> Port -> then select the available port – there should only be one option:

  

d. Next, launch the Serial monitor – select Tools -> Serial Monitor

e. Enter ‘v’ (be sure it is lowercase) into the text field and hit enter – this should display information on the turntable and ensure it is recognized

f. Please relaunch Shutter Stream, enter into the 360 area, and select ‘Arduino’ option – it should be recognized in the ‘Version’ field.

Remember, you need to install the driver only for older than 2.1 Shutter Stream versions.

CH341SER_MAC.zip