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Welcome!

This is the Shutter Stream Knowledge Base (KB) home page.  Please use this as your starting point in troubleshooting your Iconasys product.  In a majority of cases, our support team will forward you articles from this KB database.  Try searching for the troubleshooting articles first, to quickly fix your own issues.  For example, if you are having issues with the Iconasys turntable, try entering the word "turntable" in the search box.

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Technical support

  • All technical support questions are answered via Iconasys' Servicedesk.  Please write to support@iconasys.com or
  • Login to your Servicedesk support account to view your history of technical support questions, to download generated license files, or to open new technical support issues.
  • Active technical support is available: Monday through Friday, 9:00am to 5:00pm, EST.  Outside of these hours please expect delayed replies.

Need more help?

  • For help with Servicedesk please see this KB article.
  • For sales related questions only, please visit
    https://iconasys.com/contact-us/
  • After sending an email to our support team, to record your request in our automated system, you can reach us via phone, Monday through Friday, at: +1 (949) 783-9928 (9:00am to 5:00pm, EST)

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